Massai Torres
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AI Product Design
Personal Project
Onboardr
Onboardr turns fragmented onboarding into one intelligent, adaptive experience so product teams reach operational readiness faster.
UX Research
SUNY OER Motivational Learning Companion
Designing an AI-enabled study support experience that helps students maintain engagement and momentum while working through Open Educational Resource course materials.
UI / UX Design
Kroger RepTool
Giving operations full control over failed cost change records.
UX Strategy
Journey Mapping
Kroger Fresh Cost Discovery
Mapping the hidden cost of fragmented systems across 13 Fresh departments.
UES/BlueHalo HyperThought
Supporting users through empathy, research & UX design.
Design Systems
FM Global Polaris Digital Client Experience
Building a platform ecosystem from the ground up.
Lowe's Mobile Checkout
Researching the current state of in-store mobile payments.
Lowe's MyRedVest Orders
Redesigning the Buy-Online-Pick-Up-In-Store Experience for Associate Mobility.
Discovery
Wells Fargo Search
An eCommerce pattern for FinTech.
Interaction Design
Wells Fargo Loan Servicing
Digital Strategy and Fulfillment Home Lending experience.
© 2026 by Massai Torres · New York, NY
massai.torres@massaitorres.com
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